TERMS & CONDITIONS
Version: 1.0
Effective Date: 01/07/2026
Last Updated: 01/07/2026
Platform Principles:
- Transparency in procurement.
- Fair and ethical business practices.
- Respect for intellectual property.
- Compliance with applicable laws.
- Professional conduct between Buyers and Sellers.
- Secure and responsible use of the Platform.
- Equal treatment of all verified users.
- Continuous improvement of the marketplace.
These Terms & Conditions ("Terms") govern your access to and use of einfrasouq.com (the "Platform"), including all associated websites, applications, services, features, content and functionalities owned and operated by Global Infrastructure Solutions SPC, a company duly incorporated under the laws of the Sultanate of Oman ("Company", "we", "our" or "us").
By accessing, browsing, registering for, or using the Platform in any manner, you acknowledge that you have read, understood and agree to be legally bound by these Terms, our Privacy Policy, Cookie Policy and any other policies published on the Platform from time to time.
If you do not agree with any provision of these Terms, you must immediately discontinue the use of the Platform.
PART I – INTRODUCTION
1. Purpose of the Platform
einfrasouq.com is a Business-to-Business ("B2B") electronic marketplace established to facilitate commercial interactions between businesses engaged in the construction, infrastructure, engineering, industrial, manufacturing, utilities, oil & gas and related sectors.
The Platform enables registered Buyers and Sellers to interact electronically through features including, but not limited to:
- Product discovery and search;
- Product comparison;
- Supplier discovery;
- Requests for Quotations (RFQs);
- Purchase Order generation;
- Price negotiations;
- Product catalogues;
- Company profiles;
- Product promotions;
- Ratings and reviews;
- Marketplace communications; and
- Other digital procurement services introduced from time to time.
The Platform is intended solely as a technology-enabled marketplace that facilitates commercial interaction between independent businesses.
2. Nature of the Platform
The Platform operates exclusively as an independent marketplace facilitator.
Accordingly, unless expressly stated otherwise:
a) einfrasouq.com does not manufacture, produce, import, export, distribute, own, warehouse, stock, purchase, resell or deliver any products displayed on the Platform.
b) Products and services listed on the Platform are offered solely by independent Sellers.
c) Purchase Orders submitted through the Platform constitute communications between Buyers and Sellers and do not create a contractual relationship between Users and the Platform.
d) The Platform is not an employer, agent, broker, franchisee, distributor, reseller, dealer, representative, joint venture partner or fiduciary of any User.
e) The Company does not assume responsibility for negotiating, performing or enforcing commercial contracts entered into between Buyers and Sellers.
Nothing contained within these Terms shall be interpreted as creating any agency, partnership, joint venture, employment or fiduciary relationship between the Platform and any User.
3. Acceptance of these Terms
By accessing or using the Platform, each User represents and warrants that:
- they possess the legal capacity and authority to enter into binding agreements;
- where acting on behalf of a company, they are duly authorised to bind that company;
- all information submitted during registration is complete, accurate and truthful;
- they shall comply with all applicable laws and regulations;
- they shall comply with these Terms and all policies published by the Platform.
Acceptance of these Terms constitutes a legally binding electronic agreement between the User and Global Infrastructure Solutions SPC.
Where a User accesses the Platform on behalf of a company or other legal entity, such User confirms that the entity shall also be legally bound by these Terms.
4. Amendments to these Terms
The Company reserves the right to modify, revise or replace these Terms at any time to reflect changes in applicable laws, regulatory requirements, business operations, marketplace functionality or other operational requirements.
Updated versions shall become effective immediately upon publication unless otherwise stated.
Continued access to or use of the Platform following publication of revised Terms shall constitute acceptance of the updated Terms.
Users are encouraged to review these Terms periodically.
5. Scope of these Terms
These Terms govern all use of the Platform, including:
- website browsing;
- company registration;
- account management;
- product listings;
- RFQs;
- purchase orders;
- subscriptions;
- advertisements;
- communications;
- dispute assistance;
- ratings and reviews;
- promotional campaigns;
- all present and future marketplace features.
Certain services may additionally be governed by separate policies, guidelines or supplemental agreements, which shall form an integral part of these Terms.
PART II – DEFINITIONS
For the purposes of these Terms, unless the context otherwise requires, the following expressions shall have the meanings assigned to them below.
Account
The registered electronic account created by a User to access and use the Platform.
Administrator
Any employee, representative or authorised personnel appointed by the Company to administer, monitor or manage the Platform.
Buyer
A legally registered business entity approved to purchase or enquire about products or services through the Platform.
Business Day
Any day excluding Fridays, Saturdays and officially declared public holidays in the Sultanate of Oman, unless otherwise specified.
Company
Global Infrastructure Solutions SPC, the owner and operator of einfrasouq.com.
Company Profile
The public business profile created by a registered User containing company information, certifications, contact details, product catalogues and related business information.
Content
All information uploaded, published, transmitted or otherwise made available through the Platform, including text, images, specifications, catalogues, videos, trademarks, logos, reviews, documents and other digital materials.
Marketplace
The electronic procurement platform operated under the domain name einfrasouq.com.
Order
A Purchase Order electronically submitted by a Buyer through the Platform.
Platform
The website known as www.einfrasouq.com, together with all associated software, services, applications, databases, content and functionalities.
Product
Any item, equipment, material, machinery, spare part or related service offered by a Seller through the Platform.
RFQ
A Request for Quotation initiated by a Buyer seeking commercial offers from one or more Sellers.
Seller
A legally registered business entity approved to list and offer products or services through the Platform.
Subscription
Any paid or free membership plan made available by the Platform for Sellers.
User
Any individual accessing or using the Platform, whether acting on behalf of a Buyer, Seller or any other legal entity.
Verification
The administrative review of documents submitted by a User for the purpose of determining eligibility to access certain Platform features.
Verification shall not constitute a certification, endorsement, recommendation or guarantee of the User's identity, financial standing, business capability, product quality, reliability or future performance.
PART III – PLATFORM ROLE AND RELATIONSHIP
6. Independent Marketplace
The Platform provides an electronic environment through which independent businesses may identify one another, exchange information and conduct commercial transactions.
The Company does not participate as a contracting party in transactions conducted through the Platform.
Except where expressly stated in writing, the Platform does not:
- own listed products;
- negotiate contracts on behalf of Users;
- inspect products prior to sale;
- provide warranties for listed products;
- guarantee commercial outcomes;
- guarantee payment obligations;
- guarantee product quality;
- guarantee delivery performance;
- guarantee the financial standing of Users;
- guarantee regulatory compliance of Users.
Each User remains solely responsible for its own commercial decisions and contractual obligations.
7. Independent Business Relationship
Each Buyer and Seller acknowledges that:
a) they transact entirely at their own commercial discretion;
b) they remain independent businesses;
c) they are solely responsible for conducting appropriate commercial, financial, legal and technical due diligence prior to entering into any transaction;
d) they assume all risks associated with their commercial dealings;
e) they remain responsible for complying with all applicable laws, taxes, licensing requirements and regulatory obligations.
The Platform does not supervise or control negotiations, pricing decisions, contractual performance or post-sale obligations between Users.
8. No Agency
Nothing contained in these Terms shall create or be construed as creating:
- a partnership;
- an agency;
- a joint venture;
- an employment relationship;
- a franchise;
- a distributorship;
- a brokerage relationship; or
- any fiduciary duty,
between the Company and any User, or between Buyers and Sellers by virtue of their use of the Platform.
Users shall not represent themselves as agents, representatives or affiliates of the Company without prior written authorisation.
PART IV – ELIGIBILITY, REGISTRATION & ACCOUNT MANAGEMENT
9. Eligibility to Use the Platform
The Platform is intended solely for lawful business-to-business (B2B) transactions. Registration is available only to legally established business entities and organizations that are legally capable of entering into binding commercial contracts under the laws applicable to them.
Individuals acting in their personal capacity, consumers, or entities prohibited by applicable laws from engaging in commercial activities are not permitted to register unless expressly approved by the Company.
The Company reserves the right to determine, at its sole discretion, whether any applicant is eligible for registration.
10. Company Registration
To access certain features of the Platform, Users must complete the registration process and provide all mandatory information requested by the Platform.
Depending on the type of account, Users may be required to provide, including but not limited to:
- Company Name
- Commercial Registration (CR)
- VAT Registration Details (where applicable)
- Company Address
- Country of Registration
- Authorized Representative Details
- Email Address
- Company Website (if available)
- Authorization Letter
- Any additional information requested during verification.
Submission of registration information does not automatically create an active account.
The Company reserves the right to approve, reject or request additional documentation before activating any account.
11. Verification Process
To maintain the integrity of the Marketplace, the Company may conduct administrative verification of documents submitted during registration.
Verification may include review of:
- Commercial Registration;
- Business licenses;
- Tax registration documents;
- Identity documents of authorized representatives;
- Company authorization letters;
- Contact information;
- Other supporting documents considered necessary.
The Company may request updated documents at any time during the life of the account.
Failure to provide requested documents within the prescribed period may result in suspension or termination of the account.
Verification is conducted solely for administrative purposes and shall not be interpreted as:
- certification of authenticity;
- financial due diligence;
- technical evaluation;
- legal compliance certification;
- endorsement of business capability;
- recommendation of a User;
- guarantee of credibility;
- guarantee of future performance.
Users remain solely responsible for conducting their own due diligence before entering into any commercial relationship.
12. Authorization to Represent the Company
The individual creating or operating a company account represents and warrants that they have full authority to act on behalf of the registered company.
The Company may require submission of an Authorization Letter or other documentary evidence confirming such authority.
Where an individual registers or uses an account without proper authority, the Company shall not be responsible for any resulting disputes.
The registered company shall remain responsible for all activities conducted through its account until the Company receives written notification of any change in authorization and confirms such change.
13. Accuracy of Information
Users shall ensure that all information provided to the Platform is:
- true;
- accurate;
- complete;
- current; and
- not misleading.
Users shall promptly update any changes to:
- company ownership;
- registered address;
- contact details;
- authorized representatives;
- business licenses;
- regulatory status;
- tax registration;
- or any other material information.
The Company may suspend accounts where information becomes inaccurate, outdated or misleading.
14. Account Credentials and Security
Each registered User shall maintain the confidentiality of all usernames, passwords, verification codes and other security credentials associated with its account.
Users shall:
- prevent unauthorized access;
- implement appropriate internal controls;
- immediately notify the Company of any suspected unauthorized use;
- cooperate with investigations relating to account security.
The Company shall not be responsible for losses arising from a User's failure to maintain adequate account security.
15. Corporate Responsibility for Account Activities
Each registered company expressly acknowledges and agrees that:
- all activities conducted through its registered account shall be deemed authorized by the company;
- purchase orders submitted through the account are binding upon the registered company;
- RFQs submitted through the account are deemed official company communications;
- quotations issued through the account represent official company communications;
- product listings published through the account are the sole responsibility of the Seller;
- communications transmitted through the account are deemed to originate from the registered company.
The Company shall be entitled to rely upon communications received through a registered account unless notified otherwise in writing.
16. Multiple Users and Internal Access
Where the Platform permits multiple user accounts under a single company profile, the registered company shall remain fully responsible for:
- assigning user permissions;
- supervising authorized personnel;
- monitoring account activity;
- removing former employees or representatives;
- maintaining appropriate internal access controls.
The Company shall not be responsible for disputes arising from internal misuse of company accounts.
17. Suspension, Restriction and Account Review
The Company reserves the right, without assuming any obligation to do so, to monitor account activity for compliance with these Terms and applicable marketplace policies.
Where the Company reasonably believes that an account has been used in violation of these Terms or applicable laws, it may take one or more of the following actions:
- issue a warning;
- request additional information;
- temporarily suspend access;
- restrict specific Platform features;
- remove listings or content;
- withhold verification status;
- reject pending applications;
- permanently terminate the account.
The Company may exercise such rights where it reasonably believes that action is necessary to protect the Platform, its Users, or to comply with applicable legal or regulatory obligations.
18. Grounds for Suspension or Termination
Without limitation, the Company may suspend, restrict or terminate an account where a User:
- submits false or misleading information;
- provides fraudulent documents;
- impersonates another business;
- repeatedly violates marketplace policies;
- lists counterfeit or prohibited products;
- infringes intellectual property rights;
- manipulates reviews or ratings;
- attempts unauthorized access to Platform systems;
- engages in fraudulent or deceptive conduct;
- abuses customer support services;
- engages in activities that may damage the reputation of the Platform;
- repeatedly fails to honour confirmed orders;
- repeatedly defaults on payment obligations;
- is subject to sanctions or regulatory restrictions affecting its eligibility to use the Platform;
- or otherwise breaches these Terms.
Suspension or termination under this clause shall not affect any rights or obligations accrued prior to such action.
19. Voluntary Account Closure
A User may request closure of its account by submitting a written request through the Platform or via the designated support channels.
The Company may retain account records, transaction history, communications and related information for such period as may be required by applicable law, regulatory requirements, legitimate business purposes or the Company's record retention policies.
Closure of an account shall not release the User from obligations arising out of transactions initiated prior to the effective date of closure.
20. Survival of Obligations
Termination, suspension or closure of an account shall not affect the continued validity or enforceability of provisions relating to:
- confidentiality;
- intellectual property;
- indemnification;
- limitation of liability;
- dispute resolution;
- governing law;
- payment obligations;
- record retention; and
- any other provisions which, by their nature, are intended to survive termination.
PART V – BUYER TERMS & CONDITIONS
21. Buyer Registration
Businesses wishing to procure products or services through the Platform shall register as a Buyer and complete the verification process prescribed by the Company.
Buyer registration may require submission of supporting documentation, including but not limited to company registration documents, authorization letters and any other information requested by the Company for administrative verification purposes.
Buyer registration shall become effective only upon approval by the Company.
The Company reserves the right to refuse or reject any application without being obliged to disclose the reasons for such decision, except where disclosure is required by applicable law.
22. Buyer's Responsibilities
Each Buyer acknowledges and agrees that it shall:
- use the Platform only for legitimate business purposes;
- act honestly and in good faith when communicating with Sellers;
- submit genuine enquiries and purchase orders;
- provide accurate delivery and billing information;
- review product specifications carefully before placing an order;
- conduct appropriate technical, commercial and financial due diligence before entering into any transaction;
- comply with all applicable laws and regulations;
- maintain accurate account information at all times.
The Buyer shall remain solely responsible for all procurement decisions made through the Platform.
23. Product Information
Product information displayed on the Platform, including descriptions, specifications, certifications, images, pricing, availability and technical details, is provided directly by the respective Seller.
The Platform does not independently verify the accuracy, completeness or suitability of such information.
Buyers should independently verify all product information before placing any order.
Reliance upon product information published by a Seller shall be at the Buyer's own commercial discretion and risk.
24. Product Enquiries and RFQs
The Platform enables Buyers to submit Requests for Quotations (RFQs) and product enquiries to one or more Sellers.
Submission of an RFQ:
- does not constitute a purchase order;
- does not create any contractual obligation;
- does not guarantee receipt of quotations;
- does not obligate any Seller to respond.
Sellers shall determine independently whether to respond to any RFQ.
The Company does not guarantee that any RFQ will receive a response.
25. Product Pricing
Prices displayed on the Platform are published solely by the respective Sellers.
The Company:
- does not determine prices;
- does not negotiate pricing;
- does not guarantee pricing accuracy;
- does not warrant that displayed prices remain valid.
Prices may change at any time without prior notice.
Buyers are encouraged to confirm pricing with the Seller before placing an order where necessary.
26. Price Negotiation
Where the Platform provides a price negotiation feature, Buyers may submit discount requests or negotiate commercial terms directly with Sellers.
The Seller shall have sole discretion to:
- accept;
- reject; or
- propose alternative commercial terms.
The Platform does not participate in pricing negotiations and shall not be responsible for any negotiation outcome.
27. Shopping Cart
The Platform permits Buyers to add products from multiple Sellers to a single shopping cart.
However:
- products from different Sellers shall remain grouped separately within the shopping cart;
- Buyers may submit a Purchase Order for one Seller at a time;
- a separate Purchase Order shall be generated for each Seller selected by the Buyer.
Adding products to a shopping cart shall not reserve inventory nor create any contractual obligation.
Products may become unavailable or change in price prior to order submission.
28. Purchase Orders
Purchase Orders submitted through the Platform represent an offer by the Buyer to purchase products from the selected Seller.
Submission of a Purchase Order does not guarantee acceptance.
Each Seller may:
- accept the Purchase Order;
- reject the Purchase Order;
- partially accept the Purchase Order;
- request clarification;
- propose revised commercial terms.
A legally binding commercial agreement shall arise only in accordance with the agreement reached between the Buyer and the Seller under applicable law.
The Platform shall not be deemed a contracting party to any Purchase Order.
29. Order Modifications and Cancellation
Following submission of a Purchase Order, any modification or cancellation shall be subject to the agreement of the respective Seller.
The Buyer acknowledges that:
- Sellers may refuse cancellation requests;
- cancellation may be subject to contractual obligations between the parties;
- cancellation of an order through the Platform shall not automatically release either party from contractual obligations.
The Platform may provide communication tools to facilitate cancellation requests but shall not determine whether cancellation should be accepted.
30. Payments
Payment arrangements shall be agreed directly between the Buyer and the Seller.
Available payment terms may include, but are not limited to:
- Advance Payment;
- Open Credit;
- Credit Against Post-Dated Cheques;
- Letter of Credit;
- Bank Transfer;
- Other mutually agreed commercial arrangements.
Unless expressly stated otherwise, the Platform does not receive, process or hold payments on behalf of Users.
The Company shall not be responsible for payment disputes, delayed payments, banking failures or debt recovery.
31. Delivery
Delivery terms shall be agreed directly between the Buyer and the Seller.
The Platform does not undertake responsibility for:
- transportation;
- shipping;
- customs clearance;
- unloading;
- insurance;
- storage;
- delivery scheduling;
- product handling.
Risk associated with transportation and delivery shall remain between the Buyer and the Seller in accordance with their commercial agreement.
32. Inspection and Acceptance
The Buyer shall inspect products upon receipt and promptly notify the Seller of any shortages, visible damage or discrepancies in accordance with the terms agreed between the parties.
The Platform does not inspect products before shipment or after delivery and shall not determine whether products conform to contractual requirements.
33. Ratings and Reviews
Following completion of a transaction, the Buyer may submit ratings and reviews relating to the Seller.
The Buyer agrees that:
- reviews shall be based upon genuine commercial experience;
- reviews shall be truthful and objective;
- reviews shall not contain defamatory, abusive, discriminatory or unlawful content.
The Company reserves the right to moderate, remove or refuse publication of reviews that violate these Terms or the Platform's Review Policy.
34. Buyer Conduct
Buyers shall not:
- submit fraudulent enquiries;
- place orders without genuine commercial intent;
- intentionally disrupt Sellers' business operations;
- misuse quotation requests;
- submit false payment confirmations;
- misuse negotiation tools;
- harass Sellers;
- manipulate ratings or reviews;
- engage in unlawful commercial practices.
The Company reserves the right to investigate suspected misuse of Buyer accounts.
35. Buyer's Independent Due Diligence
The Buyer acknowledges that it is solely responsible for evaluating:
- the Seller's business credentials;
- financial capability;
- product quality;
- certifications;
- manufacturing capability;
- pricing competitiveness;
- warranties;
- delivery capability;
- regulatory compliance.
Administrative verification performed by the Company shall not replace the Buyer's own due diligence.
36. Limitation of Platform Responsibility in Buyer Transactions
The Buyer expressly acknowledges that the Company:
- does not guarantee that any Seller will perform its contractual obligations;
- does not guarantee product quality, conformity or merchantability;
- does not guarantee delivery schedules;
- does not guarantee inventory availability;
- does not guarantee payment security;
- does not guarantee business continuity of any Seller.
Any commercial loss, claim or dispute arising from transactions between Buyers and Sellers shall remain a matter between the contracting parties, except to the extent the Company voluntarily provides administrative assistance under its dispute resolution procedures.
PART VI – SELLER TERMS & CONDITIONS
37. Seller Registration
Businesses wishing to list and sell products or services through the Platform shall register as a Seller and complete the verification procedures prescribed by the Company.
Seller registration is subject to approval and may require submission of, including but not limited to:
- Commercial Registration (CR);
- Company Authorization Letter;
- VAT Registration (where applicable);
- Company Profile;
- Business Address;
- Authorized Representative Details;
- Product Categories;
- Supporting business documents;
- Any additional documentation requested by the Company.
Submission of an application does not guarantee approval.
The Company reserves the right to approve, reject or request additional information without creating any obligation to register an applicant.
38. Seller Responsibilities
Each Seller shall be solely responsible for:
- all products listed on the Platform;
- product descriptions;
- technical specifications;
- product images;
- product pricing;
- inventory availability;
- delivery commitments;
- warranties;
- certifications;
- compliance with applicable laws;
- after-sales obligations;
- customer support relating to its products.
The Company shall not assume any responsibility for the accuracy or legality of Seller-provided information.
39. Product Listings
Sellers may publish product listings through the Platform in accordance with the applicable subscription plan and listing policies.
Each listing shall contain information that is accurate, complete and not misleading.
The Seller shall ensure that product listings accurately describe:
- product name;
- brand;
- model;
- specifications;
- country of origin (where applicable);
- pricing;
- availability;
- minimum order quantity;
- delivery information;
- warranties;
- certifications;
- other relevant commercial information.
The Seller shall promptly update listings where information changes.
40. Listing Standards
Product listings shall:
- accurately represent the products offered;
- contain clear and truthful descriptions;
- use genuine photographs or authorized marketing materials;
- comply with applicable laws and regulations;
- respect intellectual property rights.
The Seller shall not:
- publish misleading product information;
- copy another Seller's listings without authorization;
- upload offensive or unlawful content;
- manipulate search rankings;
- publish duplicate listings intended to mislead Buyers;
- list unavailable products solely to attract enquiries.
The Company reserves the right to edit, reject, suspend or remove any listing that does not comply with Platform standards.
41. Product Pricing
Sellers shall independently determine the prices of their products.
Prices displayed on the Platform shall be:
- accurate;
- transparent;
- non-misleading;
- inclusive or exclusive of taxes as clearly indicated.
The Company does not control pricing decisions and shall not be responsible for pricing errors or commercial disputes arising from published prices.
Where pricing errors are identified, the Seller shall promptly correct such errors.
42. Inventory Management
The Seller shall maintain reasonable accuracy regarding product availability.
Where inventory becomes unavailable, the Seller shall promptly update the Platform.
Repeated acceptance of Purchase Orders for unavailable products may result in administrative action by the Company.
43. Order Acceptance
Receipt of a Purchase Order through the Platform does not obligate the Seller to accept the order.
The Seller may:
- accept;
- reject;
- partially accept;
- propose amendments;
- request clarification.
Following acceptance of a Purchase Order, the Seller shall make reasonable efforts to fulfill the order in accordance with the agreed commercial terms.
Repeated failure to honour accepted Purchase Orders may adversely affect Seller ratings and account standing.
44. Delivery Obligations
The Seller shall remain solely responsible for:
- packaging;
- transportation arrangements;
- delivery schedules;
- shipping documentation;
- export documentation (where applicable);
- compliance with delivery commitments;
- risk transfer in accordance with the agreed Incoterms or other commercial terms.
The Company shall not supervise or manage delivery operations.
45. Product Quality
The Seller warrants that products listed on the Platform:
- comply with applicable laws;
- conform to published specifications;
- are fit for their intended commercial purpose where such warranty is provided by the Seller;
- do not knowingly infringe intellectual property rights;
- are not counterfeit or illegally obtained.
The Seller shall remain solely responsible for all product-related warranties.
46. Regulatory Compliance
Each Seller shall comply with all laws, regulations and licensing requirements applicable to its business activities, including but not limited to:
- import and export regulations;
- product safety requirements;
- customs regulations;
- taxation laws;
- environmental regulations;
- sanctions and trade restrictions.
The Company does not verify ongoing regulatory compliance of Sellers.
47. Intellectual Property
The Seller represents and warrants that it owns, or has obtained all necessary rights and permissions to use:
- product photographs;
- catalogues;
- brochures;
- trademarks;
- logos;
- technical drawings;
- product descriptions;
- videos;
- marketing materials.
The Seller grants the Company a non-exclusive, worldwide, royalty-free license to display, reproduce, modify (for formatting purposes only), translate where necessary, distribute and publish such content for the purpose of operating, promoting and marketing the Platform.
The Seller remains the owner of its intellectual property.
48. Seller Subscription Plans
Access to Seller features shall be governed by the subscription plan selected by the Seller.
The Company may offer various subscription plans, including but not limited to:
- Basic;
- Pro;
- Ultra; or
- any future plans introduced by the Company.
Each subscription plan may provide different levels of access to:
- product listings;
- RFQ participation;
- promotional features;
- analytics;
- company profile enhancements;
- account management tools;
- advertising opportunities.
Subscription fees, renewal terms and applicable benefits shall be published separately on the Platform and may be updated from time to time.
49. Promotions and Advertising
The Platform may permit Sellers to purchase or receive promotional services including:
- Featured Products;
- Homepage Banners;
- Category Banners;
- Sponsored Listings;
- Marketing Campaigns.
Participation in promotional services does not guarantee:
- enquiries;
- sales;
- revenue;
- search ranking;
- customer engagement.
The Company reserves editorial discretion regarding the placement and display of promotional content.
50. Seller Ratings and Performance
The Platform may evaluate Seller performance using various indicators including, but not limited to:
- order acceptance rate;
- response time;
- fulfilment performance;
- customer ratings;
- dispute history;
- listing quality;
- compliance with Platform policies.
Performance indicators are provided for informational purposes and may be updated or modified by the Company from time to time.
51. Prohibited Seller Activities
Sellers shall not:
- list counterfeit products;
- publish misleading advertisements;
- impersonate manufacturers;
- misuse trademarks;
- manipulate product ratings;
- submit fake reviews;
- artificially inflate product popularity;
- publish prohibited goods;
- sell stolen goods;
- upload malware or malicious files;
- circumvent Platform fees;
- engage in deceptive commercial practices;
- discriminate unlawfully against Buyers;
- solicit off-platform transactions for the purpose of avoiding applicable marketplace commissions or fees.
Violation of this clause may result in immediate administrative action, including suspension or termination of the Seller account.
52. Removal of Listings
The Company reserves the right to reject, suspend, edit or remove any listing that, in its reasonable opinion:
- violates these Terms;
- infringes third-party rights;
- breaches applicable laws;
- contains inaccurate information;
- presents security concerns;
- adversely affects the integrity or reputation of the Platform.
Where practicable, the Company may notify the Seller of the reasons for removal and provide an opportunity to rectify the issue, except where immediate action is necessary.
53. No Guarantee of Business Opportunities
The Seller acknowledges that registration on the Platform does not guarantee:
- enquiries;
- RFQs;
- Purchase Orders;
- sales;
- revenue;
- customer acquisition;
- business growth.
The Company makes no representation regarding the commercial success of any Seller.
54. Seller's Independent Business Responsibility
The Seller remains solely responsible for:
- contractual performance;
- product quality;
- customer service;
- warranty obligations;
- tax compliance;
- regulatory compliance;
- pricing decisions;
- inventory management;
- payment collection;
- legal obligations arising from transactions conducted through the Platform.
The Company shall not assume or perform these responsibilities on behalf of the Seller.
PART VII – MARKETPLACE OPERATIONS, ORDERS & COMMERCIAL TRANSACTIONS
55. Marketplace Services
The Company provides an online marketplace that enables Buyers and Sellers to communicate and conduct business electronically.
The services offered by the Platform may include, but are not limited to:
- Company registration and verification;
- Product catalogue management;
- Product search and comparison;
- Requests for Quotations (RFQs);
- Purchase Order generation;
- Price negotiation tools;
- Seller subscription services;
- Ratings and reviews;
- Promotional and advertising services;
- Marketplace analytics;
- Customer support; and
- Other digital services introduced from time to time.
The Company reserves the right to modify, suspend, discontinue or introduce new services without prior notice where reasonably necessary for operational, commercial or legal reasons.
56. Electronic Communications
Users agree that communications made through the Platform, including but not limited to:
- account notifications;
- quotations;
- RFQs;
- Purchase Orders;
- order confirmations;
- invoices (where generated by Users);
- emails;
- platform notifications; and
- system-generated alerts,
shall constitute valid electronic communications.
Users consent to receiving notices electronically and acknowledge that such communications satisfy any legal requirement that communications be in writing, to the extent permitted by applicable law.
57. Requests for Quotation (RFQs)
The Platform may permit Buyers to submit Requests for Quotation to one or more Sellers.
An RFQ:
- is an invitation to submit commercial proposals;
- does not constitute an offer capable of acceptance;
- does not create contractual obligations;
- may be withdrawn by the Buyer prior to acceptance by a Seller.
Sellers remain free to respond, ignore or decline any RFQ submitted through the Platform.
The Company neither reviews nor approves quotations exchanged between Users.
58. Quotations
Quotations submitted by Sellers represent commercial proposals prepared solely by the respective Seller.
The Company:
- does not prepare quotations;
- does not verify quotation accuracy;
- does not negotiate quotation terms;
- does not guarantee quotation validity.
Buyers shall independently evaluate all quotations prior to making procurement decisions.
59. Shopping Cart
The Platform enables Buyers to maintain a shopping cart containing products from multiple Sellers.
For operational efficiency:
- products shall remain grouped according to the respective Seller;
- Buyers shall submit Purchase Orders separately for each Seller;
- submission of one Purchase Order shall not automatically submit orders to other Sellers whose products remain in the shopping cart.
Products placed in the shopping cart are not reserved and remain subject to price changes, stock availability and Seller discretion until a Purchase Order is accepted.
60. Purchase Orders
Purchase Orders generated through the Platform are electronic documents submitted by Buyers to Sellers expressing an intention to purchase specified products under selected commercial terms.
The Platform facilitates the transmission of Purchase Orders but does not issue Purchase Orders in its own capacity.
Submission of a Purchase Order:
- does not constitute acceptance by the Seller;
- does not guarantee product availability;
- does not guarantee pricing;
- does not create contractual obligations upon the Platform.
The contractual relationship, if any, exists solely between the Buyer and the Seller.
61. Order Acceptance
Each Seller shall independently determine whether to accept, reject or modify a Purchase Order.
Acceptance of a Purchase Order may remain subject to:
- stock availability;
- revised pricing;
- technical clarification;
- commercial negotiations;
- credit approval;
- other conditions determined by the Seller.
The Platform shall not intervene in commercial decision-making between Buyers and Sellers.
62. Contract Formation
Unless otherwise agreed directly between the parties, any legally binding contract arising from a transaction conducted through the Platform shall exist exclusively between the Buyer and the Seller.
The Company:
- is not a contracting party;
- assumes no contractual obligations;
- acquires no ownership interest in the products;
- assumes no responsibility for contractual performance.
The Platform merely provides electronic facilities through which independent businesses may communicate and transact.
63. Payments
Payment obligations shall be determined exclusively between Buyers and Sellers.
The Platform does not ordinarily:
- collect payments;
- hold funds in escrow;
- provide financing;
- guarantee payment;
- recover outstanding debts.
Where third-party payment providers are integrated into the Platform, such services shall remain subject to the terms and conditions of the respective provider.
The Company shall not be responsible for:
- banking failures;
- payment delays;
- declined transactions;
- foreign exchange fluctuations;
- payment fraud;
- chargebacks;
- financial disputes between Users.
64. Taxes
Each User shall remain solely responsible for:
- VAT;
- customs duties;
- withholding taxes;
- import duties;
- export duties;
- governmental charges;
- statutory filings;
- regulatory reporting.
The Company neither calculates nor guarantees the correctness of taxes applicable to any transaction unless expressly stated otherwise.
Users shall obtain independent tax advice where appropriate.
65. Shipping and Logistics
Unless expressly agreed otherwise between the Buyer and Seller, responsibility for:
- shipping;
- transportation;
- insurance;
- customs clearance;
- freight forwarding;
- unloading;
- warehousing;
- handling;
shall remain solely with the contracting parties.
The Platform does not provide logistics services and shall not be responsible for delays, losses or damage occurring during transportation.
66. Inspection of Goods
Buyers shall inspect products promptly upon delivery.
Any claim relating to:
- shortages;
- defects;
- incorrect specifications;
- visible damage;
- non-conforming goods;
shall be raised directly with the Seller in accordance with the commercial agreement between the parties.
The Platform does not inspect products and shall not determine product conformity.
67. Cancellation and Returns
The Platform does not establish mandatory cancellation or return rights between Buyers and Sellers.
Cancellation, return and replacement of products shall be governed by:
- the agreement between the Buyer and Seller;
- applicable laws;
- warranties offered by the Seller.
The Platform may facilitate communication but shall not determine whether cancellations or returns should be accepted.
68. Commercial Records
The Platform may retain records relating to:
- RFQs;
- quotations;
- Purchase Orders;
- communications;
- account activity;
- transaction history;
- uploaded documents.
Such records may be retained for operational, legal, regulatory, audit and security purposes.
Retention of records shall not constitute acceptance or verification of the underlying transaction.
69. Marketplace Fees
Certain Platform services may be subject to fees, including but not limited to:
- Seller registration fees;
- subscription fees;
- product listing fees;
- advertising fees;
- promotional campaign fees;
- marketplace commissions;
- value-added services.
Applicable fees shall be published separately and may be revised by the Company from time to time.
Continued use of fee-based services following publication of revised pricing shall constitute acceptance of such fees.
70. No Commercial Guarantee
The Company makes no representation or warranty that use of the Platform will result in:
- successful transactions;
- profitable business relationships;
- increased sales;
- procurement savings;
- customer acquisition;
- continuous enquiries;
- uninterrupted business opportunities.
Commercial success depends upon numerous factors beyond the Company's control, including market conditions, pricing, product quality, business reputation and the conduct of Users.
71. Independent Commercial Decisions
Each User acknowledges that all commercial decisions, including decisions relating to:
- pricing;
- procurement;
- product selection;
- supplier selection;
- contractual terms;
- payment methods;
- delivery arrangements;
- warranties;
- dispute resolution;
are made independently by the respective Users.
The Company neither advises nor recommends that any User enter into any particular transaction.
72. Platform Records
Electronic records maintained by the Platform may be used for:
- operational administration;
- customer support;
- dispute assistance;
- fraud prevention;
- regulatory compliance;
- audit purposes;
- system security.
The Company reserves the right to rely upon such records where reasonably necessary for administering the Platform.
PART VIII – PROHIBITED ACTIVITIES, COMPLIANCE & ACCEPTABLE USE
73. General Principles
The Platform is intended to facilitate legitimate business-to-business transactions conducted in a professional, ethical and lawful manner.
Each User agrees to use the Platform responsibly and in accordance with these Terms, applicable laws, good commercial practices and the legitimate interests of other Users.
Users shall refrain from any activity that may adversely affect the integrity, security, reputation or proper functioning of the Platform.
74. Compliance with Applicable Laws
Each User shall be solely responsible for ensuring that its use of the Platform complies with all applicable laws, regulations and governmental requirements, including but not limited to those relating to:
- commercial activities;
- taxation;
- import and export controls;
- sanctions;
- customs regulations;
- competition laws;
- consumer protection laws (where applicable);
- environmental regulations;
- product safety requirements;
- anti-corruption legislation;
- anti-money laundering regulations; and
- data protection requirements.
The Company does not provide legal or regulatory advice and shall not be responsible for a User's compliance obligations.
75. Accuracy of Information
Users shall ensure that all information submitted or published through the Platform is:
- accurate;
- complete;
- current;
- truthful;
- capable of verification where applicable.
Users shall not intentionally provide:
- false statements;
- misleading claims;
- inaccurate specifications;
- forged documents;
- manipulated certifications;
- fictitious company information;
- misleading pricing.
The Company reserves the right to request supporting evidence where the accuracy of information is reasonably questioned.
76. Prohibited Products and Services
Users shall not list, advertise, promote, request or otherwise facilitate transactions involving products or services that are unlawful or prohibited under applicable law.
Without limitation, prohibited listings may include:
- counterfeit goods;
- stolen property;
- products infringing intellectual property rights;
- prohibited chemicals;
- hazardous materials requiring regulatory approval where such approval has not been obtained;
- illegal pharmaceuticals;
- controlled substances;
- weapons prohibited under applicable law;
- fraudulent certifications;
- products subject to trade restrictions or sanctions;
- products whose sale is otherwise prohibited by applicable legislation.
The Company reserves the right to remove any listing where it reasonably believes continued publication may expose the Platform or its Users to legal, regulatory or reputational risk.
77. Fraudulent Conduct
Users shall not engage in any fraudulent, deceptive or dishonest conduct, including but not limited to:
- impersonating another company;
- creating fictitious accounts;
- submitting forged documents;
- misrepresenting authority to act on behalf of a company;
- publishing fictitious product listings;
- accepting orders without any intention to supply products;
- placing orders without genuine purchasing intent;
- intentionally providing false payment confirmations;
- attempting to deceive other Users;
- engaging in any conduct intended to obtain an unlawful commercial advantage.
Any suspected fraudulent activity may be investigated by the Company and reported to the appropriate authorities where required or permitted by applicable law.
78. Misuse of the Platform
Users shall not misuse the Platform by:
- disrupting normal operations;
- intentionally overloading system resources;
- introducing malicious software;
- transmitting viruses or malware;
- circumventing security measures;
- interfering with other Users' accounts;
- accessing restricted areas without authorization;
- testing vulnerabilities without written permission;
- engaging in activities likely to impair Platform availability.
The Company reserves the right to implement technical measures necessary to protect the Platform from misuse.
79. Intellectual Property Violations
Users shall not upload, publish or distribute any material that infringes the intellectual property rights of any third party.
This includes:
- copyrighted catalogues;
- unauthorized product photographs;
- trademarks;
- logos;
- technical drawings;
- software;
- manuals;
- brochures.
Upon receipt of a legitimate complaint, the Company may remove allegedly infringing material while the matter is reviewed.
Repeated infringement may result in account suspension or termination.
80. Manipulation of Marketplace Integrity
Users shall not engage in conduct intended to manipulate the operation or reputation of the Platform, including:
- fake reviews;
- coordinated review campaigns;
- artificial product ratings;
- fake enquiries;
- fake RFQs;
- fake Purchase Orders;
- collusive pricing;
- misleading advertisements;
- manipulation of search rankings;
- abuse of promotional campaigns.
The Company may investigate any conduct that appears intended to distort fair competition within the Marketplace.
81. Circumvention of Marketplace Services
Where Buyers and Sellers are introduced through the Platform, Users shall not intentionally use the Platform to establish contact and then deliberately circumvent applicable marketplace fees or commissions through off-platform arrangements.
Nothing in this clause shall prevent Users from conducting legitimate business outside the Platform where no contractual or commercial obligation to the Company exists.
The Company reserves the right to investigate intentional fee avoidance where supported by reasonable evidence.
82. Unfair Commercial Practices
Users shall not engage in unfair commercial practices, including:
- harassment of other Users;
- abusive communications;
- discriminatory conduct prohibited by law;
- intimidation;
- coercion;
- extortion;
- commercial defamation;
- malicious interference with another User's business.
Professional and respectful conduct is expected at all times.
83. Anti-Bribery and Anti-Corruption
Users represent that they shall conduct business ethically and shall not use the Platform in connection with:
- bribery;
- facilitation payments prohibited by law;
- kickback schemes;
- unlawful commissions;
- corruption;
- fraudulent procurement practices.
The Company reserves the right to suspend or terminate Users reasonably suspected of using the Platform for unlawful corrupt practices.
84. Sanctions and Export Controls
Users shall ensure that their use of the Platform does not violate applicable sanctions laws, export controls or trade restrictions.
The Company may suspend or restrict access where continued use of the Platform may expose the Company to legal or regulatory risk arising from applicable sanctions regimes.
85. Monitoring and Investigations
The Company may, but is not obligated to:
- review listings;
- monitor account activity;
- investigate complaints;
- verify information;
- request supporting documentation;
- communicate with affected Users.
The Company does not undertake continuous monitoring of all content published on the Platform.
Failure by the Company to detect or act upon a violation shall not constitute approval of such conduct.
86. Administrative Enforcement
Where the Company reasonably determines that a User has breached these Terms, it may take one or more administrative actions, including:
- issuing written warnings;
- requesting corrective action;
- temporarily hiding listings;
- removing listings;
- restricting account functionality;
- suspending account access;
- revoking verification status;
- terminating subscriptions;
- permanently closing accounts;
- reporting unlawful conduct to competent authorities where required or appropriate.
The nature of the action taken shall depend on the seriousness, frequency and impact of the violation.
87. Reporting Violations
Users may report suspected violations of these Terms through the Platform's designated reporting channels.
Reports should be made in good faith and supported by relevant information where available.
Knowingly submitting false, malicious or misleading reports may itself constitute a breach of these Terms.
The Company reserves the right to determine, in its sole but reasonable discretion, the appropriate response to any report.
88. Reservation of Rights
Nothing in this Part shall limit the Company's right to take any other action available under these Terms or applicable law where necessary to:
- protect the Platform;
- protect Users;
- preserve marketplace integrity;
- comply with legal obligations;
- safeguard the Company's legitimate business interests.
PART IX – DISCLAIMERS, LIMITATION OF LIABILITY, INDEMNIFICATION & DISPUTE RESOLUTION
89. General Disclaimer
The Platform is provided solely as an electronic business marketplace designed to facilitate communication and commercial interaction between independent Buyers and Sellers.
Except where expressly stated otherwise, the Company does not participate in the negotiation, formation, execution or performance of commercial agreements between Users.
Each User acknowledges that participation in commercial transactions involves inherent commercial, financial and operational risks, which remain the responsibility of the respective contracting parties.
By using the Platform, each User accepts responsibility for exercising appropriate commercial judgment and due diligence before entering into any transaction.
90. No Warranty Regarding Users
The Company does not warrant, represent or guarantee that any Buyer or Seller:
- is financially capable;
- is technically competent;
- will honour contractual commitments;
- possesses adequate resources;
- is creditworthy;
- is free from insolvency;
- will perform its contractual obligations;
- will maintain satisfactory business practices.
Verification conducted by the Company is administrative in nature and should not be interpreted as an endorsement or guarantee of any User.
91. No Warranty Regarding Products
The Company does not manufacture, inspect, test, certify or approve products listed by Sellers.
Accordingly, the Company makes no representation or warranty regarding:
- product quality;
- product performance;
- specifications;
- fitness for purpose;
- merchantability;
- safety;
- authenticity;
- regulatory compliance;
- availability;
- compatibility;
- durability;
- warranties offered by Sellers.
All responsibility relating to products rests exclusively with the respective Seller.
92. No Warranty Regarding Commercial Transactions
The Company makes no representation or warranty that:
- Buyers will place orders;
- Sellers will accept orders;
- quotations will be honoured;
- negotiations will succeed;
- payments will be made;
- products will be delivered;
- contracts will be performed;
- disputes will be resolved successfully;
- Users will realise commercial profits.
Commercial outcomes depend upon independent decisions made by Buyers and Sellers.
93. Platform Availability
While the Company endeavors to maintain continuous operation of the Platform, uninterrupted availability cannot be guaranteed.
The Company may temporarily suspend, restrict or interrupt access to the Platform for reasons including:
- scheduled maintenance;
- emergency maintenance;
- software upgrades;
- security incidents;
- cyber attacks;
- internet disruptions;
- failures of third-party service providers;
- governmental directives;
- events beyond the Company's reasonable control.
The Company shall not be responsible for losses resulting from temporary interruptions or reduced availability of the Platform.
94. Third-Party Services
The Platform may integrate or provide access to third-party services, including but not limited to:
- payment gateways;
- logistics providers;
- mapping services;
- cloud infrastructure;
- communication services;
- analytics providers.
Such services are operated independently by their respective providers.
The Company neither controls nor assumes responsibility for the availability, security, accuracy or performance of third-party services.
Use of third-party services shall be subject to the terms and conditions of the respective providers.
95. Limitation of Liability
To the fullest extent permitted by applicable law, neither Global Infrastructure Solutions SPC, einfrasouq.com, nor their directors, officers, employees, affiliates, agents or representatives shall be liable for any direct, indirect, incidental, consequential, special, exemplary or punitive damages, or for any loss of profits, revenue, business opportunities, goodwill, anticipated savings, data or business interruption, arising out of or relating to:
- use of, or inability to use, the Platform;
- transactions between Buyers and Sellers;
- product quality or performance;
- delays or failures in delivery;
- payment defaults;
- pricing disputes;
- contractual breaches by Users;
- inaccurate or misleading information supplied by Users;
- fraud or misconduct by Users or third parties;
- technical failures;
- cybersecurity incidents;
- viruses, malware or unauthorized access;
- interruptions to Platform services;
- acts or omissions of third-party service providers; or
- any other matter arising from or connected with the use of the Platform.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
96. User Assumption of Commercial Risk
Each Buyer and Seller acknowledges that commercial transactions inherently involve risks including, but not limited to:
- credit risk;
- payment risk;
- product quality risk;
- transportation risk;
- exchange rate fluctuations;
- supplier performance risk;
- regulatory risk;
- market risk.
Users agree that they are solely responsible for evaluating and managing such risks.
The Company shall not be responsible for commercial decisions made by Users.
97. No Agency or Fiduciary Relationship
The Company acts solely as an independent technology service provider.
Nothing contained within these Terms shall create any:
- agency;
- partnership;
- employment;
- joint venture;
- distributorship;
- brokerage;
- fiduciary relationship; or
- representative capacity,
between the Company and any User.
Users shall not represent themselves as acting on behalf of the Company without prior written authorization.
98. Indemnification
Each User agrees to indemnify, defend and hold harmless Global Infrastructure Solutions SPC, einfrasouq.com, and their directors, officers, employees, affiliates, shareholders, representatives and agents from and against any and all claims, demands, actions, proceedings, liabilities, losses, damages, judgments, fines, penalties, costs and expenses (including reasonable legal fees) arising out of or relating to:
- the User's breach of these Terms;
- the User's negligence or wilful misconduct;
- the User's products or services;
- inaccurate information supplied by the User;
- infringement of intellectual property rights;
- breach of applicable laws or regulations;
- contractual disputes involving the User;
- claims brought by customers, suppliers or third parties arising from the User's conduct;
- misuse of the Platform; or
- any act or omission of the User that results in loss or damage to the Company or any third party.
This indemnity shall survive suspension, termination or closure of the User's account.
99. Dispute Resolution Between Buyers and Sellers
Buyers and Sellers shall use reasonable efforts to resolve disputes directly between themselves.
Where requested, the Company may, at its sole discretion, facilitate communication or assist in the exchange of information between the parties.
Such assistance:
- is voluntary;
- does not constitute arbitration;
- does not constitute mediation;
- does not create any legal duty to resolve the dispute;
- does not make the Company a party to the dispute.
The Company shall have no obligation to investigate, determine liability, compel settlements or enforce contractual rights between Users.
100. Disputes Involving the Company
Any dispute arising between a User and the Company concerning these Terms or the operation of the Platform should first be referred to the Company's customer support team with reasonable details of the issue.
The parties shall make reasonable efforts to resolve the matter through good-faith discussions before commencing formal legal proceedings, unless urgent relief is required.
101. Force Majeure
The Company shall not be liable for any delay, interruption or failure in performing its obligations under these Terms where such delay or failure results from events beyond its reasonable control, including but not limited to:
- natural disasters;
- floods;
- earthquakes;
- pandemics;
- epidemics;
- war;
- terrorism;
- civil unrest;
- labour disputes;
- governmental actions;
- changes in law;
- utility failures;
- internet outages;
- cyber attacks;
- failures of third-party infrastructure providers; or
- any other force majeure event.
Performance of affected obligations shall be suspended for the duration of the force majeure event to the extent reasonably necessary.
102. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Sultanate of Oman, without regard to conflict of law principles.
103. Jurisdiction
Subject to any mandatory provisions of applicable law, the courts of the Sultanate of Oman shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or the use of the Platform.
104. Survival
The provisions relating to:
- disclaimers;
- limitation of liability;
- indemnification;
- confidentiality;
- intellectual property;
- dispute resolution;
- governing law;
- jurisdiction; and
- any other provisions which by their nature are intended to survive,
shall continue in full force and effect notwithstanding the suspension, termination or closure of a User's account.
105. Entire Agreement
These Terms, together with the Privacy Policy, Cookie Policy and any other policies expressly incorporated by reference, constitute the entire agreement between the Company and the User concerning the use of the Platform and supersede all prior understandings relating to the subject matter.
106. Severability
If any provision of these Terms is determined by a court or other competent authority to be invalid, illegal or unenforceable, such provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.
107. Waiver
No failure or delay by the Company in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy.
Any waiver shall be effective only if made expressly in writing by the Company.
108. Contact Information
For questions regarding these Terms & Conditions or the use of the Platform, Users may contact:
Email: support@einfrasouq.com
PART X – PRIVACY, DATA PROTECTION & CONFIDENTIALITY
109. Privacy
The Company is committed to protecting the privacy of its Users and handling personal and corporate information responsibly and in accordance with applicable laws.
Collection, processing, storage and disclosure of information shall be governed by the Platform's Privacy Policy, which forms an integral part of these Terms.
By using the Platform, Users acknowledge that they have read and understood the Privacy Policy.
110. Data Collection
The Company may collect information including:
- Company registration details;
- Contact information;
- Identity verification documents;
- Transaction history;
- Product listings;
- Communications exchanged through the Platform;
- IP addresses;
- Browser information;
- Device identifiers;
- Cookies and analytical data.
Such information may be collected for the purposes of:
- account administration;
- verification;
- fraud prevention;
- customer support;
- platform improvement;
- legal compliance;
- security monitoring;
- analytics.
111. Data Processing
Users consent to the Company processing information for purposes including:
- operation of the Platform;
- verification of accounts;
- customer support;
- dispute assistance;
- fraud detection;
- service improvements;
- regulatory compliance;
- internal reporting;
- marketing communications where consent has been provided.
The Company shall process information in accordance with applicable legal requirements.
112. Confidentiality
Information exchanged directly between Buyers and Sellers through the Platform may contain confidential commercial information.
Each User agrees:
- to treat confidential information responsibly;
- not to disclose confidential information without proper authority;
- to use confidential information solely for legitimate commercial purposes.
The Company shall not be responsible for confidentiality breaches committed by Users.
113. Data Security
The Company implements commercially reasonable administrative, technical and organizational measures designed to protect information stored on the Platform.
However, no electronic system can be guaranteed to be completely secure.
Users acknowledge the inherent risks associated with electronic communications and internet-based systems.
PART XI – INTELLECTUAL PROPERTY
114. Platform Ownership
All intellectual property relating to the Platform, including but not limited to:
- software;
- source code;
- databases;
- website design;
- logos;
- trademarks;
- graphics;
- text;
- functionality;
- compilations;
- marketplace architecture;
shall remain the exclusive property of Global Infrastructure Solutions SPC or its licensors.
Nothing contained within these Terms transfers ownership of any intellectual property to Users.
115. User Content
Users retain ownership of content uploaded by them, including:
- product photographs;
- catalogues;
- brochures;
- company logos;
- trademarks;
- specifications;
- videos.
By uploading such content, Users grant the Company a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, host, display, distribute and adapt such content solely for the operation, promotion and improvement of the Platform.
116. Intellectual Property Complaints
Any person claiming infringement of intellectual property rights may submit a written complaint containing sufficient information to enable the Company to evaluate the complaint.
The Company may remove or disable access to disputed content while investigations are conducted.
Repeated infringement may result in account suspension or termination.
PART XII – ELECTRONIC COMMUNICATIONS & RECORDS
117. Electronic Communications
Users consent to receiving all notices electronically, including:
- emails;
- account notifications;
- invoices;
- alerts;
- announcements;
- policy updates.
Electronic communications shall satisfy legal requirements for written communications to the extent permitted by applicable law.
118. Electronic Records
Electronic records generated by the Platform may include:
- login history;
- quotations;
- RFQs;
- Purchase Orders;
- messages;
- transaction history;
- account activities.
Such records may be maintained for legal, audit, regulatory and operational purposes.
119. Electronic Signatures
Where the Platform permits electronic acceptance of documents or agreements, such acceptance shall have the same legal effect as a handwritten signature to the extent permitted by applicable law.
PART XIII – GENERAL LEGAL PROVISIONS
120. Amendments
The Company may amend these Terms, Platform policies or service offerings at any time.
Material amendments shall become effective upon publication on the Platform unless otherwise stated.
Continued use of the Platform after such publication constitutes acceptance of the revised Terms.
121. Assignment
The Company may assign or transfer its rights and obligations under these Terms in connection with:
- corporate restructuring;
- merger;
- acquisition;
- sale of business;
- internal group reorganization.
Users may not assign their rights or obligations without the Company's prior written consent.
122. Record Retention
The Company may retain Platform records for periods considered reasonably necessary for:
- legal compliance;
- dispute resolution;
- fraud prevention;
- audit requirements;
- business continuity;
- internal administration.
Deletion of an account shall not require immediate deletion of historical records where retention is legally permissible or operationally necessary.
123. Notices
Official notices to Users may be provided through:
- registered email address;
- Platform notifications;
- announcements published on the Platform;
- other communication channels designated by the Company.
Users are responsible for ensuring that their contact information remains current.
124. Language
These Terms are published in the English language.
Where translations are provided for convenience, the English version shall prevail in the event of inconsistency, unless otherwise required by applicable law.
125. Entire Agreement
These Terms, together with all policies incorporated by reference, constitute the complete agreement governing use of the Platform.
126. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain fully effective.
127. Waiver
Failure by the Company to enforce any provision shall not constitute a waiver of future enforcement.
128. Survival
The provisions concerning confidentiality, intellectual property, disclaimers, limitation of liability, indemnification, governing law, dispute resolution, payment obligations and any provisions intended by their nature to survive shall remain effective following termination of a User's account.
129. Contact Information
For enquiries regarding these Terms or the Platform:
Global Infrastructure Solutions SPC
Website: www.einfrasouq.com
Email: support@einfrasouq.com
Documents Incorporated by Reference
The following documents shall form an integral part of these Terms & Conditions and are incorporated by reference. By using the Platform, Users agree to comply with each of the following policies, as amended from time to time:
- Privacy Policy
- Cookie Policy
- Buyer Policy
- Seller Policy
- Product Listing Policy
- Subscription & Billing Policy
- Dispute Resolution Policy
- Ratings & Reviews Policy
- Prohibited Products Policy
- Acceptable Use Policy
- Intellectual Property & Copyright Policy
- Verification Policy
- Community Guidelines
- Advertising & Promotions Policy
- Marketplace Commission Policy
- Data Retention Policy
Version: 1.0
Effective Date: 01/07/2026
Last Updated: 01/07/2026