Welcome to einfrasouq.com ("Platform"), owned and operated by Global Infrastructure Solutions SPC, a company incorporated under the laws of the Sultanate of Oman.
At einfrasouq.com, we recognize that privacy and data protection are fundamental to building trust between businesses using our Platform. We are committed to protecting the confidentiality, integrity and security of the information entrusted to us by our Users.
This Privacy Policy explains how we collect, use, store, process, disclose and protect information obtained through the Platform.
Please read this Privacy Policy carefully before using the Platform.
By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy.
PART I – INTRODUCTION
1. Purpose
The purpose of this Privacy Policy is to explain:
- what information we collect;
- how we collect it;
- why we collect it;
- how we use it;
- when we disclose it;
- how we protect it;
- how long we retain it;
- your rights regarding your information.
This Privacy Policy applies to all Users of einfrasouq.com.
2. Scope
This Privacy Policy applies to:
- visitors;
- Buyers;
- Sellers;
- company administrators;
- authorized representatives;
- employees using company accounts;
- prospective customers;
- marketing enquiries;
- customer support enquiries.
It applies to all Platform services unless expressly stated otherwise.
3. Definitions
For purposes of this Privacy Policy:
Personal Information
means information capable of identifying an individual directly or indirectly.
Examples include:
- Name
- Email Address
- Mobile Number
- Job Title
- Identity Documents
Company Information
means information relating to a registered business including:
- Company Name
- Commercial Registration
- VAT Number
- Company Address
- Website
- Business Licenses
Processing
means any operation performed upon information including:
- collection;
- recording;
- storage;
- organization;
- retrieval;
- use;
- disclosure;
- transfer;
- deletion.
4. Acceptance
By registering, accessing or using the Platform, you consent to the collection and processing of information as described in this Privacy Policy.
Where required by applicable law, we will request additional consent before processing information for specific purposes.
PART II – INFORMATION WE COLLECT
The information collected depends upon how you interact with the Platform.
5. Information You Provide
When creating an account, submitting enquiries or using Platform services, you may provide:
Individual Information
- Full Name
- Job Title
- Company Email
- Telephone Number
- Mobile Number
Company Information
- Company Name
- Commercial Registration
- VAT Registration
- Company Address
- Country
- Website
- Business Activities
- Industry Sector
Verification Documents
Where applicable:
- Commercial Registration
- VAT Certificate
- Authorization Letter
- Identity Documents of Authorized Representatives
- Company Logo
- Company Profile
Seller Information
Sellers may additionally provide:
- Product Catalogues
- Product Images
- Product Videos
- Product Specifications
- Product Certifications
- Brand Information
- Country of Origin
- Delivery Information
- Warranty Information
- Pricing
- Inventory Status
Buyer Information
Buyers may provide:
- RFQs
- Purchase Orders
- Delivery Addresses
- Billing Information
- Payment Preferences
- Project Information
Communications
Information submitted through:
- Contact Forms
- Customer Support
- Live Chat
- Emails
- Feedback Forms
- Reviews
- Dispute Requests
6. Information Collected Automatically
When using the Platform we may automatically collect:
- IP Address
- Browser Type
- Browser Version
- Operating System
- Device Information
- Screen Resolution
- Referring Website
- Session Duration
- Pages Visited
- Click Activity
- Search Queries
- Login History
- Date and Time
- Cookies
- Language Preferences
- Time Zone
7. Cookies
The Platform uses cookies and similar technologies to:
- authenticate users;
- remember preferences;
- improve security;
- analyze website traffic;
- enhance user experience;
- personalize content.
Users may manage cookie preferences through browser settings.
Disabling cookies may affect Platform functionality.
8. Analytics
The Company may use analytical tools to understand:
- user behaviour;
- navigation patterns;
- search trends;
- product popularity;
- marketplace performance;
- technical issues.
Analytical information is generally aggregated and used to improve Platform performance.
9. Information from Third Parties
We may receive information from:
- payment providers;
- logistics providers;
- public business registries;
- identity verification providers;
- fraud prevention services;
- marketing partners;
- analytics providers.
Such information may be combined with information already held by the Company for legitimate business purposes.
PART III – HOW WE USE YOUR INFORMATION
10. General Purposes
We use information to:
- create accounts;
- verify businesses;
- administer subscriptions;
- process RFQs;
- facilitate Purchase Orders;
- provide customer support;
- communicate with Users;
- investigate fraud;
- improve Platform functionality;
- develop new services;
- comply with legal obligations.
11. Seller Services
Seller information may be used to:
- display company profiles;
- publish product listings;
- manage subscriptions;
- generate analytics;
- process promotions;
- improve search visibility.
12. Buyer Services
Buyer information may be used to:
- generate Purchase Orders;
- transmit RFQs;
- communicate with Sellers;
- manage procurement activities;
- process enquiries.
13. Customer Support
Information may be used to:
- respond to enquiries;
- investigate complaints;
- resolve technical issues;
- assist dispute communications;
- improve support quality.
14. Platform Improvement
We continually improve the Platform using information relating to:
- user experience;
- navigation;
- search;
- performance;
- product categories;
- security;
- system stability.
15. Security
Information may be processed for:
- fraud prevention;
- spam detection;
- malware detection;
- unauthorized access monitoring;
- account security;
- risk assessment.
16. Legal Compliance
Information may also be processed where necessary to:
- comply with laws;
- respond to lawful requests from authorities;
- enforce Platform Terms;
- protect legal rights;
- investigate misconduct;
- prevent unlawful activities.
PART IV – DISCLOSURE OF INFORMATION
17. Information Sharing
The Company values the confidentiality of information entrusted to it and does not sell Users' personal or company information to third parties.
Information may, however, be disclosed in the circumstances described in this Privacy Policy or where required by applicable law.
18. Information Shared Between Buyers and Sellers
The Platform is designed to facilitate commercial interaction between Buyers and Sellers.
Accordingly, certain information may be shared with other Users where reasonably necessary to facilitate a transaction, including:
- Company Name;
- Company Address;
- Contact Person;
- Email Address;
- Telephone Number;
- Product Information;
- Purchase Orders;
- RFQs;
- Quotations;
- Delivery Details;
- Commercial Communications.
Such information is shared solely for legitimate business purposes relating to transactions conducted through the Platform.
19. Service Providers
The Company may engage trusted third-party service providers to support the operation of the Platform.
These providers may include:
- cloud hosting providers;
- payment gateway providers;
- email service providers;
- SMS providers;
- customer support systems;
- analytics providers;
- cybersecurity providers;
- identity verification providers;
- document storage providers;
- logistics integrations.
Such service providers shall only receive information reasonably necessary to perform the services requested by the Company and are expected to protect such information appropriately.
20. Legal and Regulatory Disclosure
The Company may disclose information where required or permitted by applicable law, including where reasonably necessary to:
- comply with court orders;
- comply with lawful governmental requests;
- comply with regulatory investigations;
- enforce the Company's legal rights;
- investigate suspected fraud;
- prevent unlawful activities;
- protect Users;
- protect public safety.
21. Business Transfers
In the event of:
- merger;
- acquisition;
- restructuring;
- investment;
- sale of assets;
- corporate reorganization;
information held by the Company may be transferred as part of such transaction, subject to applicable legal requirements.
PART V – INTERNATIONAL DATA TRANSFERS
22. Cross-Border Processing
The Company may process or store information in countries other than the country in which the User is located.
Such transfers may occur where reasonably necessary for:
- cloud hosting;
- cybersecurity;
- disaster recovery;
- customer support;
- software services;
- analytics.
Where cross-border transfers occur, the Company will take reasonable steps to ensure that information receives an appropriate level of protection consistent with applicable legal requirements.
PART VI – DATA RETENTION
23. Retention Periods
The Company retains information only for as long as reasonably necessary for:
- providing Platform services;
- account administration;
- dispute assistance;
- fraud prevention;
- regulatory compliance;
- taxation requirements;
- audit purposes;
- legal proceedings;
- enforcement of contractual rights.
Retention periods may vary depending upon the nature of the information and applicable legal obligations.
24. Account Closure
Users may request closure of their Platform account.
Following account closure, certain information may continue to be retained where necessary for:
- legal compliance;
- dispute resolution;
- accounting;
- taxation;
- fraud prevention;
- security;
- legitimate business records.
Deletion of an account does not necessarily result in immediate deletion of all historical records.
PART VII – SECURITY
25. Security Measures
The Company implements commercially reasonable administrative, organizational and technical safeguards intended to protect information from:
- unauthorized access;
- accidental disclosure;
- alteration;
- misuse;
- destruction;
- cyber threats.
Security measures may include:
- encrypted communications;
- password protection;
- role-based access controls;
- firewalls;
- security monitoring;
- audit logging;
- regular software updates.
26. User Responsibilities
Users are responsible for protecting their own account credentials.
Users should:
- maintain strong passwords;
- avoid sharing login credentials;
- immediately report suspected unauthorized access;
- log out after using shared devices.
The Company shall not be responsible for losses resulting from a User's failure to adequately protect account credentials.
27. Security Limitations
While the Company endeavors to implement appropriate security measures, no internet-based system can be guaranteed to be completely secure.
Users acknowledge that electronic communications involve inherent risks beyond the Company's reasonable control.
PART VIII – USER RIGHTS
28. Access to Information
Subject to applicable laws, Users may request access to information held by the Company relating to their account.
29. Correction of Information
Users are encouraged to keep their information accurate and up to date.
Users may update certain information directly through their account or request assistance from Customer Support.
30. Deletion Requests
Users may request deletion of certain information where permitted by applicable law.
The Company may decline deletion requests where continued retention is required for:
- legal obligations;
- taxation;
- regulatory compliance;
- contractual obligations;
- fraud prevention;
- dispute resolution.
31. Withdrawal of Consent
Where processing is based upon consent, Users may withdraw such consent at any time.
Withdrawal of consent shall not affect the lawfulness of processing conducted before withdrawal.
Withdrawal of consent may affect the availability of certain Platform services.
PART IX – MARKETING COMMUNICATIONS
32. Promotional Communications
The Company may send Users information regarding:
- Platform updates;
- new features;
- subscription plans;
- promotions;
- educational content;
- newsletters;
- events.
Where required by applicable law, such communications shall be sent only where appropriate consent has been obtained.
Users may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided or by contacting the Company.
PART X – CHILDREN'S PRIVACY
33. Children's Privacy
The Platform is intended exclusively for business use.
The Company does not knowingly collect personal information from individuals below the minimum legal age applicable in the relevant jurisdiction.
Where the Company becomes aware that such information has been collected inadvertently, reasonable steps shall be taken to delete it where appropriate.
PART XI – THIRD-PARTY WEBSITES
34. External Links
The Platform may contain links to third-party websites or services.
The Company does not control such websites and is not responsible for:
- their privacy practices;
- their content;
- their security;
- their availability.
Users should review the privacy policies of third-party websites before providing any information.
PART XII – POLICY UPDATES
35. Changes to this Privacy Policy
The Company may update this Privacy Policy from time to time to reflect:
- legal developments;
- regulatory requirements;
- operational changes;
- technological improvements;
- new Platform features.
The revised Privacy Policy shall become effective upon publication unless otherwise stated.
Continued use of the Platform constitutes acceptance of the updated Privacy Policy.
PART XIII – CONTACT US
36. Contact Information
Questions relating to this Privacy Policy may be directed to:
Global Infrastructure Solutions SPC
Website: www.einfrasouq.com
Email: support@einfrasouq.com
PART XIV – GOVERNING LAW
37. Applicable Law
This Privacy Policy shall be governed by and construed in accordance with the laws of the Sultanate of Oman, without prejudice to any mandatory legal rights that may apply under applicable data protection legislation.
PART XV – FINAL PROVISIONS
38. Entire Policy
This Privacy Policy forms an integral part of the Terms & Conditions governing the use of einfrasouq.com.